FAQ
Shipping Information
Are All Products At Ultimate Tech Original
Yes, We are committed to offering our customers 100% genuine and original products.
Are Our Prices Negotiable
Yes Our Prices are All Slightly Negotiable depending on the product ordered
What are delivery charges?
Delivery charges are the costs undertaken by our logistics team to bring your ordered
item(s) to your doorstep. This takes into consideration the size of the item(s) and your
location.
Do you deliver outside Nairobi?
Yes, we do, we currently do home deliveries within Nairobi and Mombasa. For the rest of
the country, we can deliver via a pickup station near you or through our external
Logistics partner to your doorstep.
How long does it take to receive my product?
Delivery timelines vary depending on your city and your selected product.
Which locations do you accept Cash on Delivery?
Please note we only accept cash on delivery for the major cities i.e Nairobi and
Mombasa. For other areas, you will be required to prepay for your order. Should i pay
before or after delivery?
Do I need an account to shop on Ultimate Tech?
No, you don’t need to have an account already created. You can create one on the spot,
once you’ve found the product you want to buy.
How do I place an order?
Shopping on Ultimate Tech is easy! Once you have found the product you want to buy,
just follow the steps below:
- Click on 'Add to Cart', to add this product to your cart,
- Click on 'cart' in the top right corner,
- Enter your shipping/billing information,
- Choose your preferred payment option,
- Click on 'Confirm order' to proceed to the payment portal and complete your
order.
Once your order is placed, we will either automatically confirm it by notifying you via
email, or we will call you for confirmation in case we need more details. Please note that
this confirmation is a mandatory step before we ship your order. For any inquiries contact
our Customer Service Call Center at 0724 000 757 or 0111 040 900.
What Payment Methods are available?
We have the option of Lipa na Mpesa and Credit/Debit card payment.
How Do I Track My Order?
We will update you on the status of your order via email or call from our team on the
progressive stages
Who should I contact if I have any queries?
For any queries please get in touch with our Customer Service Team at 0724 000 757,
0111 000 966
How can I cancel or change my order ?
Please get in touch with our Customer Service Team at 0724 000 757, 0111 000 966
Do you have a manufacturer's warranty on your products?
If warranty is offered on a product, a warranty sticker will be displayed on the product or
on the right hand side of the page. In case of doubt, do not hesitate to contact our
Customer Service Call Center at 0724 000 757, 0111 040 966.
How can I return a product?
You can initiate a return within 7 days after delivery / collection for Eligible reasons or
Change of mind:
- Eligible reasons - wrong, damaged, defective, incomplete, wrong-size, and
counterfeit items can be returned (Ensure items are reported within the shortest
time possible to facilitate an easy return process).
- "Change of mind"- You can return items if you change your mind but refunds will
only be processed if the package seal is still intact and if the product is in no way
tampered with.
How do I pay for Ultimate Tech?
You can choose from the different payment methods available on Ultimate Tech. Please
find below the list of available payment methods:
- Cash On Delivery (easy and simple at your doorstep)
- Credit/Debit Card
- Mobile Money
You can find the payment methods during the final step of checkout in detail. Do not
hesitate to contact our Customer Service for more information.
Can my parcel be delivered to an office address?
Yes! Your parcel can be delivered to any address convenient for you. Just enter your
preferred address as your 'shipping address' during checkout.