FAQ

Shipping Information

Are All Products At Ultimate Tech Original

Yes, We are committed to offering our customers 100% genuine and original products.

Are Our Prices Negotiable

Yes Our Prices are All Slightly Negotiable depending on the product ordered

What are delivery charges?

Delivery charges are the costs undertaken by our logistics team to bring your ordered item(s) to your doorstep. This takes into consideration the size of the item(s) and your location.

Do you deliver outside Nairobi?

Yes, we do, we currently do home deliveries within Nairobi and Mombasa. For the rest of the country, we can deliver via a pickup station near you or through our external Logistics partner to your doorstep.

How long does it take to receive my product?

Delivery timelines vary depending on your city and your selected product.

Which locations do you accept Cash on Delivery?

Please note we only accept cash on delivery for the major cities i.e Nairobi and Mombasa. For other areas, you will be required to prepay for your order. Should i pay before or after delivery?

Do I need an account to shop on Ultimate Tech?

No, you don’t need to have an account already created. You can create one on the spot, once you’ve found the product you want to buy.

How do I place an order?

Shopping on Ultimate Tech is easy! Once you have found the product you want to buy, just follow the steps below: - Click on 'Add to Cart', to add this product to your cart, - Click on 'cart' in the top right corner, - Enter your shipping/billing information, - Choose your preferred payment option, - Click on 'Confirm order' to proceed to the payment portal and complete your order. Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. For any inquiries contact our Customer Service Call Center at 0724 000 757 or 0111 040 900.

What Payment Methods are available?

We have the option of Lipa na Mpesa and Credit/Debit card payment.

How Do I Track My Order?

We will update you on the status of your order via email or call from our team on the progressive stages

Who should I contact if I have any queries?

For any queries please get in touch with our Customer Service Team at 0724 000 757, 0111 000 966

How can I cancel or change my order ?

Please get in touch with our Customer Service Team at 0724 000 757, 0111 000 966

Do you have a manufacturer's warranty on your products?

If warranty is offered on a product, a warranty sticker will be displayed on the product or on the right hand side of the page. In case of doubt, do not hesitate to contact our Customer Service Call Center at 0724 000 757, 0111 040 966.

How can I return a product?

You can initiate a return within 7 days after delivery / collection for Eligible reasons or Change of mind: - Eligible reasons - wrong, damaged, defective, incomplete, wrong-size, and counterfeit items can be returned (Ensure items are reported within the shortest time possible to facilitate an easy return process). - "Change of mind"- You can return items if you change your mind but refunds will only be processed if the package seal is still intact and if the product is in no way tampered with.

How do I pay for Ultimate Tech?

You can choose from the different payment methods available on Ultimate Tech. Please find below the list of available payment methods: - Cash On Delivery (easy and simple at your doorstep) - Credit/Debit Card - Mobile Money You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.